Congratulations if you have recently started a travel agency. But wait, your work has just begun. You require unleashing important tactics, to enable sustained and relentless business growth. Following are few easiest, fastest and quickest strategies to increase the sales of your newly started travel agency. Follow every enquiry with five steps of professional communication. One of the biggest mistakes that most of the new travel businesses commit is not constantly following every enquiry. The best way to begin with this is to have a sales team where every consultant without fear professionally communicates with the enquirer. Following are few simple steps of communication:
- A courtesy call to find what the inquirer feels about the information supplied to him
- E-mail extra information or tip rapidly about the prospect’s trip.
- Further send them a letter thanking them for enquiring.
- Follow up call to find out their future plans and offer them further assistance. By this time, you successfully establish rapport with them; it is a right time to ask them about the booking details and a final commitment.
All these steps are interchangeable and the key is that they happen over the different mediums like phone calls, direct mail and e-mail.
Types of Travel Agencies
One of the main functions of these agencies is to act as an agent. This includes reservations, selling travel products and tickets and so on, on behalf of one or many suppliers. Usually, travel agents charge a small commission from the overall cost. Check out some different type of agencies:
Commercial and Business Travel Agencies
Most of these agencies have a department of business and leisure travel. The need and requirements of one traveler and the other tends to vary in few ways, and therefore, dividing the duties in different departments helps either department to specialize, finding deals for the leisure travelers on one hand and better deals for business travelers on the other hand. However, there are few agencies specializing in business and commercial travel only. Incidentally, there are not a lot of agencies restricting themselves exclusively to leisure travel.